If you have a Gateway laptop and it ever fails to boot, then you are pretty much on your own.
I recently tried to get help for a family member who has a Gateway Vista laptop. it is about 3 years old. Now it will not boot. It does not even get through the progress bar on the initial “Gateway” screen. The progress bar stops about half-way.
There are on-screen option… F10 or utilities, F2 for BIOS.
Using the F2, the system start showing BIOS and Processor and memory info. Then locks up.
I tried on-line chat support from Gateway, and then 24Hr email support from Gateway. The common responses were just cut-and-paste sentences from some resource the responder has. In neither attempt (chat with their “expert”, or their email tech responder) were any of the concerns I outlined addressed.
Result = Pay $100 for 30 minutes phone support. This would only result in a wasted phone call. The machine is kaput! Their help sucks BIG-TIME.
Stay away from Gateway products as their support is pretty well non-existent.
It is a sad day when tech support has dwindled to such a low level. Bad Gateway!
